You have questions,
We have answers!

Stay

  • Full Moon Resort offers an eclectic array of accommodations from simple B&B style rooms to luxury cottages with panoramic views of the Catskill Mountains. To view the options, please visit:

    https://www.musicmasterscollective.org/lodging

  • Yes – if that person is also registered. We cannot hold a spot for someone unless they are registered. Roommates must select the same package and indicate each other as roommate preference on their registration form.

  • Music Masters Collective selects roommates based on age and gender identity.

  • Check in is at 3pm on arrival day and check out is at 11am on departure day. Due to Full Moon Resort’s busy event schedule, it is not possible to check in early or check out late.

    • Strings, tuner, strap, drumsticks, pedals, cables, etc

    • Writing utensils and paper/tablet for note taking and/or songwriting

    • Swimwear, Water Bottle, Flashlight, Bug Spray

    • Tent Campers: Don't forget a tent, sleeping bag, towels, etc.

    • Pre-Set Tent Campers: Your pre-set tent includes a queen size memory foam mattress pad, air conditioner, heater and outlet. These tents do NOT include any other furnishings or bedding.  You must supply bedding, towels. There are nearby deluxe multi-stall bathroom/shower trailer and private outdoor showers.

Meals

  • Three meals a day, non-alcoholic beverages, and simple snacks are included. A modestly priced full bar will be open throughout the week that includes a great selection.

  • Yes – please indicate your dietary restrictions on your registration form. The Executive Chef will prepare a menu that accommodates everyone, at every meal. If you are kosher, please contact us at contact@masterscollective.org or (845) 254-8009 to make proper arrangements.

  • Complimentary coffee, tea, non-alcoholic beverages and light snacks are available 24/7 on the ground floor of the Valley View House.

General

  • Yes! We are very pleased to be able to offer a limited number of scholarships. Please keep in mind there are limited funds available and we hope to be able to disperse them to as many people as possible. Please only apply for the amount needed to make it possible for you to attend the event. To apply, please visit: https://www.musicmasterscollective.org/scholarship-form

  • Yes. You are required to e-sign and accept a waiver stating all recordings, footage and/or photos will be used strictly for personal use and not commercially. Instructors/Performers may request specific workshops or performances not be recorded.

  • Weather in the Catskills varies. In the summer months, you can expect warm days (low 70s to upper 80s) and cooler nights (lower 50s to upper 60s).  Click here for updated weather information

  • Recharge both you and your vehicle! On-site Tesla charging stations are available for guests.

  • This event is designed for participants 18 years or older. The host facility, Full Moon Resort, does not permit minors without a legal guardian or other adult chaperone. If you are an adult attempting to register a minor or if you are a minor attempting to register, you must call Music Masters Collective for further details and to make appropriate arrangements: (845) 254-8009

  • Full Moon Resort Front Desk: (845) 254-5117

  • Flexible Cancellation is an optional add-on that allows you to cancel your eligible registration for any reason and receive a refund of the eligible ticket price, as long as MMC receives your cancellation request before the event begins.

  • If you purchased Flexible Cancellation, you can cancel up until the scheduled start of the event.

    MMC must receive your cancellation request before the event begins (3:00pm ET on event start date). Once the event has begun, the Flexible Cancellation option expires and no Flexible Cancellation refund is available.

  • A no-show is not considered a cancellation.
    You must notify MMC before the event begins by using the designated cancellation process.

  • Submit your cancellation request through our online cancellation form: https://www.musicmasterscollective.org/cancellation-request-form 

  • Yes, payment plans are available through Tixr. A 20% deposit is due at the time of registration with monthly auto pay installments. Total balance is due 30 days prior to the event. Payment Plan details can be found here: Tixr Payment Plans

  • This means that the package of choice is currently sold out. You can select a different package type, or join the waitlist. Waitlist is a feature that lets you pre-authorize your card for purchase in case tickets for sold-out or high-demand packages become available. No more refreshing the page or constantly checking back for tickets. Simply pre-place your order, and Tixr Waitlist will handle the rest! Waitlist details can be found here: Tixr Waitlist

Travel

  • Buy tickets for the Adirondack Trailways bus that arrives at 3:51pm in Big Indian. The Friday bus departs at 9:36am. For more information regarding bus travel, visit:http://trailwaysny.com/

    IF TAKING THE BUS TO BIG INDIAN: SIGN UP via the online Shuttle Sign Up Form to schedule a shuttle ride from the bus stop to Full Moon Resort

    • Arrival: 3:51pm in Big Indian on Check In Day. There is no shuttle service for any other arrival times or locations.

    • Departure: A shuttle will depart from the Full Moon Resort main parking lot at 9:10am on Friday. Please book the bus departing Big Indian, NY at 9:36am. There is no shuttle service for any other departure times or locations.

    • For more information regarding bus travel, and to book your tickets visit: http://trailwaysny.com/

    To sign up for a shuttle, visit: https://www.musicmasterscollective.org/shuttle

  • There are plenty of options to get to Full Moon Resort. For a detailed list, please visit:

    https://www.musicmasterscollective.org/travel

  • Full Moon Resort – 1 Valley View Road Big Indian, NY 12410

  • Yes. If you are denied entry into the United States or face travel restrictions that prevent you from attending the event, you are eligible for a full refund of your ticket purchase as long as you notify us within 14-days of the conclusion of the event.

Venue

  • Guests may not send packages in advance. Full Moon Resort will refuse deliveries made for guests who are not currently on-site.

  • Designated smoking areas are available throughout the facility.

    Smoking is not permitted indoors anywhere. Please be mindful of other guests and do not smoke near windows, building entrances or on porches.

  • Yes, however, it may only be consumed in your private accommodation. Outside alcohol is not permitted in any of the common areas due to liquor license limitations.

  • Complimentary wi-fi is available throughout the facility.

  • There is no cell phone reception at Full Moon Resort or in Big Indian, NY.  There is excellent wi-fi throughout the facility as well as a complimentary landline telephone located in the library. iMessages, Skype, FaceTime, FB/IG Messenger all work well in place of a cellular network.

Music

  • Non-musicians are more than welcome… and encouraged to attend!

  • Programming is developed to accommodate all ranges of playing. All workshops are optional and open to everyone.

  • Bring your instrument(s) if they fit! Amps, drums, and keyboards are not required.

Camping

  • Yes! You can purchase an RV Package. You will park your camper in the Meadow camping area. There are no hook ups or electricity provided. There are nearby deluxe multi-stall bathroom/shower trailer and private outdoor showers.

  • This can be arranged on an as needed basis.

POLICIES & CANCELLATION

Your decision to register constitutes your acknowledgement of and consent to all of the registration, payment and cancellation terms and conditions listed below:

REGISTRATION & PAYMENTS

  • Rates are per person and include applicable service and processing fees.

  • All registrations and payments without Flexible Cancellation are 100% non-refundable. Due to the strict Non Refundable cancellation policies, Music Masters Collective strongly suggests purchasing the Flexible Cancellation Add-On.

  • Flexible Cancellation: At the time of registration, purchasers may add Flexible Cancellation for an additional fee. Flexible Cancellation is an optional add-on that allows you to cancel your eligible registration for any reason and receive a refund of the eligible ticket price, as long as MMC receives your cancellation request before the event begins. See full Terms and Conditions 

  • Exception for International Participants: In the event any international ticket holders are denied entry into the United States or face travel restrictions that prevent you from attending the event, you are eligible for a full refund of your ticket purchase as long as you notify Music Masters Collective within 14-days of the conclusion of the event.

MINORS
Music Masters Collective events are designed for participants 18 years or older. Minors are not permitted at Full Moon Resort without their legal guardian or other adult designated by the participant’s legal guardian as chaperone.If you are attempting to register a minor, please contact Music Masters Collective at (845) 254-8009 or contact@masterscollective.org. 

ROOMMATES
If registering for a double occupancy package, your room will be Shared with one roommate. Specific roommates may be requested. If one is not requested, you will be assigned a roommate of the same gender identity. You will have the option to indicate your roommate preference, and if you would prefer one queen bed, on your registration form.

Note: We cannot hold a spot for someone unless they are registered. Roommates must select the same package and indicate each other as roommate preference on their registration forms.

POLICIES

  • Review our complete Terms, Policies & Waivers here: www.musicmasterscollective.org/termsandconditions

  • Full Moon Resort Guest Policies:
    www.musicmasterscollective.org/full-moon-resort-guest-policies

  • Music Masters Collective Inc., reserves the right to refuse a sale, reject a sale, deny admission, or remove from an event, any person for any reason, including but not limited to, any harm or potential harm that person might cause, violation of the law, threats, disorderly behavior, failure to make timely payment, illegal activity, or for any other reason that is not prohibited by law.